AVCLUE
Technical Support

Need help with setup, firmware, compatibility, or troubleshooting?

Send your issue to the AVCLUE support team with your product model and details. The more complete the information, the faster we can help you solve the problem.

Submit Your Support Request

This form prepares a detailed support email for our team. Please include your product model, current setup, and what happened before the issue appeared.

Firmware update notice

Please check with our technical support team before updating firmware, to avoid possible hardware damage or compatibility issues.

Tip: include connection method, device behavior, and steps that reproduce the problem.

Supported: JPG, PNG, WEBP, PDF, MP4, MOV.

Contact via WhatsApp

If attachment upload is configured, your file will upload first and then your support request will be sent automatically.

Quick Support Notes

Firmware updates

Please contact AVCLUE technical support before updating firmware. Some updates depend on model version and hardware revision.

Compatibility questions

If you are using vMix, ATEM, Companion, or other control software, include the exact software version in your message.

Faster response

Requests with product model, firmware version, and issue details are much easier for our team to process quickly.